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Elenna · #61 06 Jan 2009, 00:10

I opted to purchase the commercial product after reading the advantages.

hollosch · #62 24 Jan 2009, 01:10

does it works with 3.8.0 ???

thincom2000 · #63 29 Jan 2009, 04:22

It is possible to install on 3.8.

XManuX · #64 31 Jan 2009, 17:55

Uninstall function doesn't restore initial 'fuctions.php' so if you delete all VaultWiki files, your board is dead (blank page) until you restore original functions.php.

MagiKelly · #65 17 Feb 2009, 22:07

I would probably end up with the full version but like the idea of trying the lite version just to see how I get on. Is the upgrade process really simple? If it is going to be a hassle then I would probably just go for the commercial one straight away.

Does anyone have a link to the lite version (or the full version) working on their site so I can see how the integration looks?

MagiKelly · #66 23 Feb 2009, 11:50

So are we saying that no one has installed this and it is not supported?

Kiint · #67 23 Feb 2009, 15:29

Originally Posted by MagiKelly

So are we saying that no one has installed this and it is not supported?

The full version is very well supported and in constant development, I'll PM you the details of my site so you can see what I've put up so far (not much to be honest, but the functionality is there)

MagiKelly · #68 23 Feb 2009, 19:27

Thanks

thincom2000 · #69 01 Apr 2009, 16:35

Also, the upgrade process is actually easier than the initial install of the lite version, so if you're comfortable doing the steps in the readme here or definitely if you're a coder yourself, I don't see any reason to be afraid to try the lite version beforehand.

e@sy · #70 19 Apr 2009, 08:30

Version : 3.8.2
In the settings vaultWiki is set to disable
I called a thread and have an error like this

Warnung: array_flip() [function.array-flip]: The argument should be an array in [path]/vault/special_plugins_newpost.php (Zeile 241)

Warnung: array_merge() [function.array-merge]: Argument #2 is not an array in [path]/vault/special_plugins_newpost.php (Zeile 241)

thincom2000 · #71 21 Apr 2009, 18:57

That's most likely caused by a skipped installation step. The lite version is a pretty bad representation of what the full version has to offer. Now that the VaultWiki license agreement has been adjusted, the demo is back up, so I recommend checking it out before frustrating yourself with this "Lite" version.

Big-Pete · #72 27 Jul 2009, 19:15

Originally Posted by ekantnl

The installation guide is a little bit confusing and there should be a manual that describes step by step what to do and how to do things (in simple English please) but the product is great!

I couldn't agree more! the manual does no more than show you what you've already seen in the admincp... a proper manual and an easier installation / setup process would benefit this greatly...

Originally Posted by Scooty

I have been pretty lucky so far installing most mods but this one seems a bit techincal.
Thanks

This is quite hard to install and setup... I bought the commercial version a few weeks ago and its now been uninstalled..

Originally Posted by Elenna

It does seem rather... tedious to install

I bought the full version of this, it was a nightmare to install, and seemed quite tedious to set up and get working and i could only envisage lots of threads and pm's from members having problems using it, so as said above its been uninstalled...

thincom2000 · #73 28 Jul 2009, 03:43

I'm still a little baffled by claims like this. While it's true that most of the manual just says "this is option A and this is what it does", the pages most important for achieving core functionality state the necessary information right at the top. Users still have to put 2 and 2 together in many cases, but there is a step-by-step instructions page that gets updated with each new build - a lot of users tend to miss this page. While the install / setup isn't just importing a product file and voila, the instructions do say at the end "Review the Manual".

The Forum Settings page states (right at the top):

Originally Posted by Help:Forum Settings

VaultWiki uses vBulletin forums to store articles for your wiki. In order to operate, the wiki needs at least 1 dedicated "Wiki" forum for each of the following namespaces, should you plan to use them...

While it's on the previous page, the Namespace Manager page discusses that only some forums are usable in this manner, and tells you what the criteria are.

On the VaultWiki Settings page, it tells you what settings you need to fill in before the wiki will work.

These are the only parts of the setup process that I can see being confusing. Nevertheless, for those of you considering paying for the commercial version, these confusing steps leftover from the Lite version's install process were removed in the most recent build.

All users I know who have had frustration setting up the product, but actually stuck with it, love the product and are still happy despite having put up with the old install style. I haven't heard any reports of any-scale community rejection of their wikis.

The manual is visible to the public in its entirety. View it before buying. If you feel like there's enough information there to get you started, by all means install the product. If you feel a bit uneasy and don't feel comfortable asking support questions every once in a while, why are you modifying software?

A new product is always something new to be learned. Didn't they always teach us in school, if you have trouble or don't understand something, ask a question? Rather than get disgruntled and post bad press about a product that otherwise does its job, use the support system and get it explained in a different way.

Most users (I don't know 100% of cases) who have thought to say "I'm having trouble installing. What am I doing wrong?" have gotten a response and thereafter had a successful experience with this product.

Big-Pete · #74 28 Jul 2009, 12:30

Originally Posted by thincom2000

but there is a step-by-step instructions page that gets updated with each new build - a lot of users tend to miss this page. While the install / setup isn't just importing a product file and voila, the instructions do say at the end "Review the Manual".

Thats because your site is not the most user freindly, fastest or easiest to navigate site around..

Originally Posted by thincom2000

The manual is visible to the public in its entirety. View it before buying. If you feel like there's enough information there to get you started, by all means install the product. If you feel a bit uneasy and don't feel comfortable asking support questions every once in a while, why are you modifying software?

Modifying software is only as easy as the instructions given, and the instructions included with the product are poor, this thread is quite old now yet you've still not improved the instructions, one rule you should follow is simply that the customer is always right, and you've had a lot of potential customers and actual customers on here complain and comment about the installation being tedious and the product hard to use and you've not listend at all!!

Originally Posted by thincom2000

A new product is always something new to be learned. Didn't they always teach us in school, if you have trouble or don't understand something, ask a question? Rather than get disgruntled and post bad press about a product that otherwise does its job, use the support system and get it explained in a different way.

In the school I attended they explained things precisley and clearly, something that doesn't apply to the instructions given by CES..
I installed vbulletin with no prior knowledge at all, it was infact very easy, why?? because they have an excellent user manual that explains things clearly, no need to take time out of a busy day to "ask" for help that should infact be given in the form a useable userguide!

Originally Posted by thincom2000

Most users (I don't know 100% of cases) who have thought to say "I'm having trouble installing. What am I doing wrong?" have gotten a response and thereafter had a successful experience with this product.

Again, how can you expect people who use your products to have to "ask" you for help that should be given with the product / item anyway

thincom2000 · #75 28 Jul 2009, 20:48

Originally Posted by Big-Pete

Modifying software is only as easy as the instructions given, and the instructions included with the product are poor, this thread is quite old now yet you've still not improved the instructions, one rule you should follow is simply that the customer is always right, and you've had a lot of potential customers and actual customers on here complain and comment about the installation being tedious and the product hard to use and you've not listend at all!!

Again. It's claims like this that annoy me. I have stated time and time again that we do listen to our customers, and if you actually bothered to read the discussions and talk to our CURRENT customers - not customers from 10 months ago or 5 months ago or even 3 months ago that have moved on, and not people in this thread using a Lite version created 12 months ago that is not supported in any way - you would know this.

We have made many efforts to improve usability of our site and our product and the "quality" of the instructions, but the problem comes when claims like this are made: "The instructions included with the product are poor". How is that supposed to help us write better instructions? We have no idea what change should be made when this is all they say.

Thankfully you have mentioned the vBulletin User Manual as a model - we actually modeled ours after theirs. Imagine that. But we didn't want to create a manual with so much information that a new user didn't know what to do with it.

So I ask you again - what, specificially, would make the manual better? As someone who has already given up on the product, you probably aren't capable of answering this, because as stated, we can't make any improvements by guessing on vague charges of inadequacy.

You will notice that I am almost completely ignoring your statement that the web site is impossible to use - everything is available from a single neat page by clicking the giant "VaultWiki" link at the top of the site. And if you can't figure out that you should be looking on the VaultWiki page for VaultWiki information, the site's home page essentially says "click the giant VaultWiki link".

Originally Posted by Big-Pete

how can you expect people who use your products to have to "ask" you for help that should be given with the product / item anyway

Because when someone pays for a software license and they pay for the support that comes with it, how is support supposed to know there is a problem when the customer doesn't say something directly, but instead go post about it in a thread on some other site. Again, this is not taking advantage of the services you have paid for, but rather saying you don't care that you have paid for them.

Now, please get back on topic. This thread is only for discussion of the unsupported Lite version of VaultWiki. Do not use this thread to discuss the commercial version or propagate your personal qualms that should be instead be directed to the commercial product's technical support team.

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