Issue: Not able to download version 3 i bought

The version you bought contained a security vulnerability and has been removed for the safety of all customers. To download to newest (patched) version, you'll need to renew.

So, that means i have NO option to download what i have payed for and to get the Security fixed Version i have to renew my License? C´mon. Is that the way you handle your Business?
btw.. I am also not able to get the Version 2.

Due to the way our system is currently set up, it's just not possible to supply security patches for older versions, nor is it promised by the License Agreement.

Again, the version you originally bought is no longer available because it contains a security vulnerability. It is NOT because your license expired. No one is allowed to download that version anymore for the same reason.

If you really want to download an older version over the newer version, I will need to take some days away from development on the next release and rewrite the system to handle old patches.

Well all i want is my versions Number i payed you guys for. Sorry but´s my right. There is nothing written that with a expired licenses i have no right to get it anymore.
It´s just written "Licensees receive technical support and access to updates for one year." Nothing about not allowed to get the version i bought.

If there is no way to download this you can not take it off and tell your customers "Uh sry.. to dangerous, buy a new one"
As long as you have nothing in any rules, Its up to you to make sure the customer can get what he has payed for

If i buy vbulletin 3 i also have a guaranty to download it.
If you do not allow anyone to get this you should explicitly write this down.
I am sorry if you feel annoyed, but´s exactly what i am.
I payed for version 3 and i want to get at least access to any vautwiki 3.

I apologize, you are indeed correct.

https://www.vaultwiki.org/pages/Info:License-Agreement
"You may download new versions of the Software for 365 days from the purchase of the license. When this right expires, you may still download versions of the Software that you were able to download prior to the time of expiration. You can extend this period in increments of 365 days by purchasing VaultWiki Renewals."

Not only must we update the system to handle patching old versions, but we also need to amend the License Agreement to handle EOL versions, because it is our policy to remove versions that can result in customers being hacked, and it is also our policy not to update old versions after a certain time. To allow users to download hackable versions even though we're no longer supporting those versions is irresponsible on our part, and hence the origin of my earlier comments.

Neither of these policies are mentioned in the current agreement, nor are they allowed according to the quoted section. However, to be fair to customers and our staff, they need to be added for the protection of our customers who might unknowingly download such a release or use the code for malicious purposes, and to avoid future misunderstandings such as this.

You may download new versions (I dont want to download new version. i just want to download the Version i bought. STILL) of the Software for 365 days from the purchase of the license. When this right expires, you may still download versions of the Software that you were able to download prior to the time of expiration (Which means i can Download the Version a payed for)


Grant me the right to download a version 3..... Honestly this is going to be quit seriously.
This all looks like you did not think of a situation like this before....

Wherever i bought a software for vBulletin i have the permission to download AT LEAST the Version i payed for and all have the same Agreements like you.. But none of them trys to go through all sorts of contortions....

I'm not sure what you are arguing over now since I actually agreed with you in my last post. You have picked apart a quote from the License that supports your claim, as if you actually don't want it to be true that you are right...

In fact, when you purchased, you did NOT purchase any specific VERSION of VaultWiki -- you purchased a VaultWiki License, which says what I have quoted.

If you are new with vBulletin since vBulletin 4, this is probably the source of that confusion where you think you're buying a particular version, but vBulletin 3 wasn't like that. vBulletin 4's license says that it expires with vBulletin 5, rather than after a year. Almost no one liked that (not vocally anyway), so we did NOT make a similar change to our license.

vBulletin is also not an example against removing versions. In every case, they removed the versions that were affected by a security issue (like we do), and you could only download the patched version. In some cases, a version was removed and they didn't provide a patch for several days (I believe 4.1.1 was like this).

The difference because VaultWiki and vBulletin, and I did not know this before until I checked personally yesterday, is that vBulletin actually patched ALL previous versions of their software that were affected, so that users were not forced to upgrade, EXCEPT for a special case.

That case is that vBulletin, as other mod software like vBSEO, has EOL (End of Life) clauses in its agreement, where they no longer update old versions even for security issues, if the old version was released a very long time ago.

These are not points that can be argued, as they are universally true across software products, and they are an accepted standard.

However, as I mentioned above when I posted in your defense and you seem to have missed the point:
VaultWiki has failed to meet some of those standards by ONLY patching the most recent version. If we are going to remove older versions, we have to at least provide a patch for those versions to replace them, provided the version in question is not already EOL.

I said yesterday we are going to do this, and it was a question of waiting until we were able to make the code changes on our site needed to do this, because our download system wasn't designed with the ability to branch old versions.

It is now possible to download patches for older versions. Details about this and policy changes are here: https://www.vaultwiki.org/articles/85/