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    • blank admin page

    1. Welcome to VaultWiki.org, home of the wiki add-on for vBulletin and XenForo!

      VaultWiki allows your existing forum users to collaborate on creating and managing a site's content pages. VaultWiki is a fully-featured and fully-supported wiki solution for vBulletin and XenForo.

      The VaultWiki Team encourages you to join our community of forum administrators and check out VaultWiki for yourself.

    Issue: blank admin page

    • Issue Tools
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    1. issueid=4217 February 16, 2015 8:55 PM
      Chewychunga Chewychunga is offline
      New Member
      blank admin page
      cant use VW admin

      when i install VW install goes easily then it progresses me to the admin page which is blank then if i exit the admin page the wiki tab is gone and i cant access the admin panel again unless i try to reinstall
      using xenforo
    Issue Details
    Issue Number 4217
    Issue Type Bug
    Project VaultWiki 4.x Series
    Category Admin Panel
    Status Not a Bug
    Priority 3 - Loss of Functionality
    Affected Version 4.0.1
    Fixed Version (none)
    Milestone (none)
    Software DependencyXenForo 1.x
    License TypePaid
    Users able to reproduce bug 0
    Users unable to reproduce bug 0
    Attachments 1
    Assigned Users (none)
    Tags (none)




    1. February 17, 2015 10:02 AM
      pegasus pegasus is offline
      VaultWiki Team
      When you say that it's blank, what do you mean? Can you post a screen shot?

      Do any new error messages appear in Tools > Logs > Server Error Logs?
      Reply Reply  
    2. February 17, 2015 11:08 AM
      Chewychunga Chewychunga is offline
      New Member
      photo uploaded... i think
      Reply Reply  
    3. February 17, 2015 11:08 AM
      Chewychunga Chewychunga is offline
      New Member
      https://www.vaultwiki.org/attachments/1424/
      Reply Reply  
    4. February 17, 2015 12:43 PM
      pegasus pegasus is offline
      VaultWiki Team
      The only thing I can think of is that someone has removed your permission to manage VaultWiki.

      Go to Users > Users > Administrators, edit yourself and make sure the "Manage VaultWiki" permission is checked.
      If you can't get to this page, then you aren't a super-administrator and you will have to add yourself in library/config.php, or you will have to ask your forum's super-administrator to verify this for you.

      On that page, if that permission does not even exist, then you haven't installed VaultWiki yet. In this case, make sure the "Manage add-ons" permission is checked, as you need that to actually install add-ons. If you use another add-on to install add-ons, it's possible that it circumvents this permission most of the time but you need it for VaultWiki installation.
      Reply Reply  
    5. February 17, 2015 7:00 PM
      Chewychunga Chewychunga is offline
      New Member
      im superadmin and ive installed it manually and it said its installed but it seems to be failing the install cause manage vaultwiki isnt a option but

      Wiki Permissions
      Wiki content integration on profile: no (not set) yes no


      thoes options appear
      and i have them
      Reply Reply  
    6. February 18, 2015 8:59 AM
      pegasus pegasus is offline
      VaultWiki Team
      Please submit a Ticket Support service here and I will see if I can get to the bottom of this: https://www.vaultwiki.org/members/?d...e&productid=20
      Reply Reply  
    7. February 23, 2015 12:25 PM
      pegasus pegasus is offline
      VaultWiki Team
      I may have missed this during Ticket Support, but at any time did you perform all of the following:
      1. Install the Lite version or any earlier non-Lite version.
      2. Have trouble uninstalling that version.
      3. Have someone not-from-VaultWiki help (or yourself) uninstall that version by modifying your code or database.

      In this case, what may have happened is that:
      1. The helper removed the add-on's internal uninstall function or the call to it in order to skip that code, because there was an error.
      2. VaultWiki (Lite) appeared to be removed successfully, but actually all wiki tables and data still existed.
      3. Later you try to re-install VaultWiki and it detects the existing installation, upgrades it. However, the add-on entry is still missing because that was uninstalled in step 1. Phrases templates, settings, navigation, etc fail to update because the associated add-on entry does not exist.
      4. You have the result you saw.

      We were able to fix this on your site by tricking VaultWiki into thinking that it wasn't installed yet. This ran over all the original install steps and created anything that was missing (like the add-on entry).

      However, I cannot be sure now that if this was the case, that the database is currently in a usable state. If you encounter any database errors complaining about missing columns, then we still have some more work to do fixing this on your site.

      If this process is true, then this is not actually a bug in VaultWiki but was caused by end-user modification.

      I looked into the possibility of double-clicking being a cause and found that double-clicking will only ever cause the same step to occur twice or to run the next step in the background. In both cases, the step number increases as expected and no step is skipped. The only ways to "skip" a step then would be to manually type the step into the URL (which I doubt you did), or if there was already a step number in the logs from a previous installation (which is how I came up with the above theory). In either case, VaultWiki is working as designed.

      While there are ways to avoid the case in my theory by using some kind of unique hashes if you are trying to re-install VaultWiki from different versions or at least different downloads, I don't know if the effort to develop such a solution is worth it, since it requires the end user to corrupt the previous installation manually and that is such an unlikely case.
      Reply Reply  
    8. February 23, 2015 12:31 PM
      Chewychunga Chewychunga is offline
      New Member
      thanks for all the help im glad you were able to help get it working
      AMAZING support and have my recommendation for your addon
      Reply Reply  
    + Reply

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